Monday, November 24, 2003
Good Morning Monday!
Is being in the office at quarter to six any sort of record?..
I didn't think so.
I gotta pump out this Service Level Agreement modification to our default Service Contract functionality in the Help Desk module.
Basically, SLA's let you set resolution timeframes, default assignees, and default priorities. In our Help Desk SLA's can match the specific Caller, the Caller's Company, or the Asset related to the Ticket. If the system finds more than one match at save, the user will be prompted to select which one they'll use.
Maybe this isn't exciting to you, but I gotta bust a move to get it done and solid before Turkey break. With Phish tour, I'll have 7 days off after Wednesday. So pumped! Alright, back to it! ¶ 11/24/2003 07:20:00 AM
I didn't think so.
I gotta pump out this Service Level Agreement modification to our default Service Contract functionality in the Help Desk module.
Basically, SLA's let you set resolution timeframes, default assignees, and default priorities. In our Help Desk SLA's can match the specific Caller, the Caller's Company, or the Asset related to the Ticket. If the system finds more than one match at save, the user will be prompted to select which one they'll use.
Maybe this isn't exciting to you, but I gotta bust a move to get it done and solid before Turkey break. With Phish tour, I'll have 7 days off after Wednesday. So pumped! Alright, back to it! ¶ 11/24/2003 07:20:00 AM
